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FAQ

Can I get a refund? All Sales Are Final.Please reach out to experiencevibecollections@gmail.com with any additional questions or concerns.

Why is my candle flame so high?

  • Before burning, always trim the wick to ¼ inch. You can use a wick trimmer, nail clippers, or scissors. Long or crooked wicks can cause uneven burning, dripping or flaring.
  • Keep the wax pool clear of wick trimmings, matches and debris at all times.
  • Always use a candleholder specifically designed for candle use. It should be heat resistant, sturdy, and large enough to contain any drips or melted wax.

 Burn candles in a well-ventilated room

See candle safety guidelines for more info.

Experience Candles is not responsible for any damages caused during the shipping process. If you experience and issues with your delivery please contact experiencevibecollection@gmail.com

Our candles are safe when used as directed. They undergo extensive quality and safety testing under rigorous burn and use conditions and meet or exceed all applicable industry and government standards for safety and performance. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length and proper pre-burn trimming.

Experience Candles is not responsible for any damages caused by the negligence of the consumer, and/or improper use of any products made by Experience-Candles.